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Award Winning Contact Centre Services – Reduce Response Times by 50%
- Intelligent Call Routing & Queuing
- Business Application Integrations
- Omnichannel By Design
Speak to our call management experts
Features
| Unified Communication | Contact Centre | |
|---|---|---|
| Find out whats included with Unified Communications licenses | Find out whats included with Contact Centre licenses | |
| Standard Features | Enquire Today | Enquire Today |
| Unified mobile, desktop, and web app |  | |
| Unlimited users | | |
| Single sign-on | | |
| Media storage | | |
| Long-term Storage | | |
| Unlimited internet fax | | |
| Voicemail with transcription | | |
| Mix and match plans | | |
| 24/7 customer support | | |
| 99.999% platform-wide uptime SLA | | |
| Compliance and certifications | | |
| Enterprise-grade security | | |
| Secure Pay |  | |
| Intelligent Customer Assistant | | |
Providing Exceptional Customer Experiences
In today’s fast-paced world, customer expectations are higher than ever. Omnichannel routing empowers your contact center to meet these demands by delivering efficient service across a diverse range of communication channels. By managing both voice and digital interactions through a unified routing engine, you can ensure seamless, consistent, and personalized experiences for your customers, regardless of how they choose to reach out.
Key Features:
Omnichannel Routing: Seamlessly connect customer interactions across various platforms—whether it’s phone, email, chat, or social media—allowing agents to access a comprehensive view of each customer’s journey.
Intelligent IVR: Enhance customer self-service options with an intuitive Interactive Voice Response system that intelligently directs inquiries based on customer needs, reducing wait times and improving satisfaction.
Virtual Agents: Leverage AI-powered virtual agents to handle routine inquiries efficiently, freeing up human agents to focus on more complex issues and enhancing overall service levels.
Improve agent performance and productivity with management tools
Leverage personalized, performance-focused tools that equip supervisors with the intelligence and insights necessary to ensure their teams consistently provide exceptional customer experiences.
- AI Powered Conversation Intelligence
- Workforce Management
- Advanced Analytics
Integrate with your existing business systems
Why your business needs CCaaS
AI-Powered Conversation Intelligence
Harness the power of AI to analyse customer interactions in real time, providing actionable insights that enhance communication and inform decision-making. This technology helps identify trends, improve training, and drive better customer engagement.
Workforce Management
Optimize your team’s performance with advanced workforce management solutions that streamline scheduling, enhance resource allocation, and ensure your agents are equipped to meet customer demands efficiently. Effective workforce management leads to higher productivity and improved service levels.
Advanced Analytics
Leverage advanced analytics to gain deeper insights into customer behaviour, operational efficiency, and performance metrics. By analysing data trends, businesses can make informed decisions, optimize processes, and enhance the overall customer experience.
