| Find out whats included with Unified Communications licenses | Find out whats included with Contact Centre licenses |
| Standard Features | Enquire Today | Enquire Today |
| Unified mobile, desktop, and web app |  | |
| Unlimited users | | |
| Single sign-on | | |
| Media storage | | |
| Long-term Storage | | |
| Unlimited internet fax | | |
| Voicemail with transcription | | |
| Mix and match plans | | |
| 24/7 customer support | | |
| 99.999% platform-wide uptime SLA | | |
| Compliance and certifications | | |
| Enterprise-grade security | | |
| Secure Pay |  | |
| Intelligent Customer Assistant | | |
| Calls | | |
| Outbound call charges | | |
| Hot desking | | |
| Multi-level auto attendant | | |
| Call handling | | |
| Secure HD voice | | |
| Presence detection | | |
| Frontdesk for receptionists and operators | | |
| Call queues | | |
| Barge, monitor, and whisper | | |
| Unlimited ext-to-ext calling | | |
| Contact Center Core Features | | |
| Agent Workspace with tailored, intuitive agent experience | | |
| Omnichannel routing of voice, chat, emails, SMS, social media, and messaging apps | | |
| Skills-based routing | | |
| Queued and web callback | | |
| Post-call survey | | |
| Auto dialer: preview, progressive, and predictive | | |
| Intelligent interactive voice response (IIVR) | | |
| Messaging | | |
| Team messaging with document sharing | | |
| Video | | |
| HD audio and video conferencing with screen sharing for up to 500 active participants | | |
| Live streaming via Youtube | | |
| Advanced moderation controls | | |
| Interactive meetings with live emoji reactions, instant polls, hand raising, virtual backgrounds, and breakout rooms | | |
| Integrations | | |
| Integrations with key CRM, productivity, service, and support applications | | |
| Voice for Microsoft Teams integration add-on | | |
| Contact Center for Microsoft Teams solution certified | | |
| Out of the box integrations with key CRM, productivity, service, and support applications | | |
| Chrome Enterprise Recommended (CER) contact center solution | | |
| Analytics & AI | | |
| Supervisor analytics | | |
| Call activity analytics | | |
| Contact center reporting and analytics | | |
| Quality management and speech analytics | | |
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